Frequently Asked Questions - SNK ATK Design Lab

FAQs

Why does it take long to produce my order?

Small-Batch Made-to-Order Items

Items at  SNK ATK® Design Lab are made small-batch in our studio in Manila, Philippines. This ensures the quality of each order that goes out. In turn, there is a wait time of approximately 4-6 weeks to produce the garment after you place a successful order. This does not include any delays counting holidays, global and local fabric delays, and unforeseen instances.

What size do I choose?

SNK ATK uses US standard sizing and each product is specified as either oversized (very loose, baggy), boxy (roomy but not oversized), and regular fit (hugs the body).

For best fit, please check the Size Guide, or get assistance via our live chat.

When will you restock this item?

For past collections, we don't normally do restocks but when we do, we announce it via our newsletter. For exclusive updates and deals, signup here.

How soon will I receive my order?

After your made-to-order item is completed, it goes through a processing period. We make and ship items proudly from the Philippines. As such, your deliver times may vary depending on where you are in the world:

Philippines: 2-3 days
Southeast Asia: 3-7 days
USA and Canada: 5-14 days
UK and Europe: 7-14 days
Rest of the World: 14-21 days

These are based on estimates from our shipping partner, Fedex.

For more details, please check out our shipping policy.

What payment methods do you accept?

We accept payments via Paypal, credit/debit cards, and other e-wallet providers.

Do you accept returns/exchanges?

We accept return and exchange requests on qualifying purchases up to 30 days from receipt of the package as indicated by your order tracking number.


For more information, please refer to our shipping and return policy.